At Tri-County, we know that rate stability is important to our membership and to us a Cooperative. We work diligently to keep your energy costs low and reliability high!
Please note the following:
• The customer’s equipment as determined by Tri-County REC shall be installed and maintained in accordance with the provisions of the latest National Electric Code.
• Tri-County REC will not connect service until all customer owned equipment has been inspected by an approved electrical inspector and a certificate of inspection has been received.
• Specific information regarding Tri-County’s Line Extension policy can be found on the Member Policies page, specifically policy 3-04 Line Extension.
General Service Requirements
All wiring shall be installed and maintained in accordance with the provisions of the latest National Electric Code. The co-op will not connect or remain connected with any member’s wiring of facilities until a Certificate of Inspection has been issued and received by Tri-County REC. This covers new buildings and modifications involving wiring changes.
Tri-County REC will run only one service line to a member’s premises or install only one meter for each
class of service to be supplied except where, in its judgment, special conditions may make more than one necessary. Service lines will not normally be run from building to building. If special conditions warrant it, an exception may be made at the co-op’s option.
The customer shall own, maintain and operate all substation and transforming equipment where voltage, phase or frequency is different than normally supplied by Tri-County REC. The member shall bear the cost of special installations that may be necessary to meet a particular requirement for service (other than standard voltages) if closer than allowable voltage and frequency variation is desired.
Where service is supplied at 7200 volts or higher (Primary Power), the co-op will extend its facilities to the member’s service connection at primary voltage, all equipment after this point will be owned and maintained by the member.
Tri-County REC will not continue to serve fluctuating loads unless corrective action is taken. When the member’s use of equipment having operating characteristics that impose high instantaneous demand, such as welders, hoists, furnaces, x-ray machines, etc., causes undue fluctuation, the member must install corrective equipment at their sole expense. The co-op will not serve or continue to serve member loads where acceptable voltage and phase characteristics cause harmonic distortions.
The co-op’s service equipment, transformers and meters have a definite limited capacity and the member is responsible to notify the co-op of any additions to the member’s connected load so that adequate facilities can be maintained. The member will be responsible for all costs involved to investigate the loss of service and correct the situation. The member will be billed for the estimated use of energy that was used.
The co-op will use reasonable diligence to maintain uninterrupted service, but does not guarantee a
constant or regular supply of service and shall not be held liable for damages including loss of business or loss of production due to variations or cessations in such supply. The member shall notify the co-op of any interruptions or irregularities in service or any known trouble, defect or accident to the supply of service. Due to the sensitive nature of electronic equipment the member should provide protection against variations in supply.
Lower Income Assistance
Members can also receive emergency financial assistance to help keep their lights on through programs like the Low Income Home Energy Assistance Program (LIHEAP) and Tri-County’s Family-In-Need fund. LIHEAP can assist low income members in paying their electric bill. The Family In Need Fund is an opportunity for Tri-County members to voluntarily donate to families in need through rounding their electric bill up the nearest dollar. Outside organizations like the Area Agency on Aging are also a great source for help for our elderly members. Call us today if you are struggling to pay your bill or if you’d like to learn more about our Family in Need Fund!